FAQS
Common Questions
Where can l download the latest driver for my product?
The latest available product driver is available in the Downloads section on the respective product page.Simply search by model name and download the driver from its product page, or visit our Support-Download Drivers pages
How long is the warranty period for Rapoo's products?
Rapoo ofers a warranty to the original purchaser from an authorized retailer. Your Rapoo product is covered by warranty, but specific warrantterms and periods are subiect to the terms and conditions of the retail outlet where you made the purchase.
Where can l find the product serial number?
The serial number can be generally found on the bottom side of every product.
Do you have a service center? Or where can l send my product to be repaired?
Please contact us online or email to contact@rapoo.com.
Products Questions
Why doesn't my mouse arrow move?
1. Please check to use the mouse on a mouse pad.
2. Try the mouse on a white paper to check if the special surface you use causes this problem.