Common FAQs
It depends on where you are. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.
Rapoo offers a warranty to the original purchaser from an authorized retailer. Your Rapoo product is covered by warranty, but specific warrant terms and periods are subject to the terms and conditions of the retail outlet where you made the purchase.
Yes, we ship all over the world. Shipping costs wil apply, and will be added at checkout. We run discounts and
promotions all year, so stay tuned for exclusive deals.
You can contact us via online chat or email to contact@rapoo.com.You can contact us through our contact page! We will be happy to assist you
Product FAQs
The latest available product driver is available in the Downloads section on the respective product page.Simply search by model name and download the driver from its product page, or visit our Support-Download Drivers pages
The serial number can be generally found on the bottom side of every product.
1. Please check to use the mouse on a mouse pad.
2. Try the mouse on a white paper to check if the special surface you use causes this problem.
1. Move other working wireless devices away from the receiver and mouse.
2. Clean the sensor on the bottom of the mouse with a dry cloth.
3. Try using the mouse on a different surface.
Rapoo products have a power-saving function to maximize battery life. You do not have to turn the mouse/ keyboard off every time you stop using
t. When the product is not moving or there is no signal from the USB receiver,it will automatically turn sleep-mode on to save battery power. When
you complete work with the product for the day, we do recommend to use the On/0ff power button to optimize the battery life.
Unplug the UsB receiver from the laptop/ pc, After the UsB receiver is replugged, within 30 seconds,turn off the mouse and then turn it on with the
left key pressed.